What are your delivery times?
We offer free UK shipping and aim to get your orders out for delivery 1-2 working business days. Please expect to receive your beds 4-5 business working days. Express shipping is available, please email us at email@example.com to arrange
How much will shipping cost?
We offer free UK shipping. If you are not based in the UK you can e-mail us at firstname.lastname@example.org for international shipping quotes
Can you provide worldwide shipping?
Please e-mail us at the email@example.com with your desired bed, country and postcode for worldwide shipping costs. Please note that any additional tax and duty costs will be up to the customer to pay.
How can I cancel my order?
Please e-mail us as soon as you would like to cancel your order. Unfortunately if your bed has already been dispatched we won't be able to cancel your order, however if your best has yet to leave our warehouse we can issue you a refund.
What if I receive the wrong product?
If you receive the wrong product we sincerely apologies for this mistake. Please e-mail us as soon as you received the product and we can discuss next steps
Do you offer exchanges for faulty items?
Please contact us straight away at the firstname.lastname@example.org if you believe that you have received a faulty bed
How do I return my product?
If the vacuum seal has not been opened and that you are able to fit the bed back into the cardboard box then we will happily accept returns or exchanges. Please request a return within 14 days of having received your order by e-mailing us at email@example.com. Unfortunately, at this time we do not offer free returns so it will be up to the customer to cover any shipping charges to get the bed returned to us safely.If the vacuum seal has been opened then unfortunately we will not be able to accept returns or exchanges due to hygiene reasons but also due to the fact that the bed can not be re-packaged once expanded and therefore cannot be sent back. Please make sure to carefully check measurements before purchasing any of ours beds to avoid disappointment. Our team are always happy to answer any queries you might have firstname.lastname@example.org
How do I care for my product?
Our beds are comfortable, durable, stylish - and machine washable. Our boucle covers are suitable for machine washing on a delicate 30°C cycle, using a a gentle detergent and with no fabric conditioner. Please do not tumble dry, iron or dry clean our covers. Despite being hard wearing and machine washable, we do recommend buying a spare cover so that your dog is never left without their bed. This stylish fabric is super fast drying - it comes out of the wash almost fully dry and just needs a bit of airing before it will be ready to be used again.In order to best preserve the great look and feel of our beds, we also recommend light vacuuming in order to remove any dirt and fur particles. Our bed covers are made 100% polyester