Here are some of our most asked questions. Don’t see what you are looking for? Feel free to e-mail us at hello@teddylondon.com
I just received my bed, why does it look like a pancake?
Your bed will arrive vacuum packed and it can take up to 24 hours to fully inflate once opened. This is totally normal and some beds can take slightly longer then others to look like they do on our website. Your dog can use the bed straight away even if it’s not fully inflated yet.
I have purchased the original bed, can I buy different coloured covers to use with it?
Absolutely, we love that you can change and mix your covers depending on the season or your mood or lifestyle. We have recently launched our Autumn Winter covers for the muddier and wetter months when the white cover might not be appropriate.
Are TEDDY beds indestructible?
Unfortunately TEDDY beds are not indestructible, although the material is very hard wearing. We don’t recommend customer purchase a bed for puppies, chewers and excessive bed scratchers.
Are TEDDY beds waterproof?
Our beds are not waterproof however they are water-resistant. Our beds are intended for indoor use only and for dogs who are already potty trained. Our beds are easily machine washable so any light spills will easy come out.
Can I return or exchange my TEDDY bed?
If the vacuum seal has not been opened and that you are able to fit the bed back into the cardboard box then we will happily accept returns or exchanges. Please request a return within 14 days of having received your order by e-mailing us at theteddtybed@gmai.com. Unfortunately at this time we do not offer free returns so it will be up to the customer to cover any shipping charges to get the bed returned to us safely.
If the vacuum seal has been opened then unfortunately we will not be able to accept returns or exchanges due to hygiene reasons but also due to the fact that the bed can not be re-packaged once expanded and therefore cannot be sent back. Please make sure to carefully check measurements before purchasing any of ours beds to avoid disappointment. Our team are always happy to answer any queries you might have at hello@teddylondon.com
Do you ship internationally?
Yes! Free worldwide shipping over £100.
US orders are shipped domestically from in the United States
Do I need to tumble dry my cover after wash?
Please do not tumble dry the cover, it has a natural quick drying feature and simply needs to be hung out for up to two hours. If you tumble dry your cover you risk shrinking it and it will no longer fit the bed
